Shipping Information

Delivery Areas

We deliver to businesses across Australia. Delivery timeframes and costs vary depending on your location and order size.

Delivery Options

Option	Timeframe	Details
Standard Delivery	3–5 business days	Available for most locations
Express Delivery	1–2 business days	Available for metro areas (surcharge applies)
Scheduled Route Delivery	Next scheduled run	For customers on regular delivery routes

Delivery Fees

• Delivery fees are calculated at checkout based on order weight, size, and destination
• Free delivery may be available for orders over a certain value — check at checkout
• Remote and regional areas may incur additional freight charges

Order Cut-off Times

Orders placed before 2:00 PM AEST on business days are typically processed the same day. Orders placed after the cut-off or on weekends and public holidays will be processed the next business day.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with tracking details. You can also view your order status and tracking information from your account dashboard.

Receiving Your Delivery

• Please ensure someone is available to receive the delivery at the specified address
• Inspect all goods upon delivery and note any damage on the delivery receipt
• Report any damage or shortages to us within 24 hours of delivery

Failed Deliveries

If a delivery cannot be completed (e.g. no one available to receive), we will attempt to contact you to reschedule. Additional delivery fees may apply for re-delivery.

Large or Heavy Items

Some large or heavy items may require special freight arrangements. Our team will contact you if your order requires alternative delivery arrangements and to confirm any additional costs.

Contact Us

For delivery enquiries, contact us at:

Chef Link
Unit 2 / 5 Plath Close, Portsmith, 4870
Email: [email protected]
Phone: +61 7 40316244